Shipping Terms

1. Payment Method

• You can select products based on your preferences and place orders via Cash on Delivery (COD).

• For returns, please refer to the mall’s Return Agreement.

• After receiving the goods, if you have any questions, contact our online customer service in a timely manner—we provide 24/7 online support!

2. Logistics Terms

2.1 Shipping Costs

• Free shipping for all orders.

2.2 Delivery Time

• After your order is successfully placed, we will arrange shipment in the order of placement. The delivery period is approximately 3 working days.

• Shipment is not limited to specific time slots—we offer delivery services on Saturdays, Sundays, and national holidays.

2.3 Arrival Time

• The estimated arrival time after order shipment is approximately 7–10 working days.

2.4 Signing Instructions

• When placing an order, please provide a deliverable address and a contact phone number.

• Upon receiving the goods, inspect them on the spot: check if the outer packaging is intact, the quantity matches the order details, and the shopping list is complete. Do not open the mobile phone packaging before signing. If the outer box seal is damaged or torn, you have the right to refuse acceptance.

• If you cannot sign in person, entrust others to sign and require them to follow the above inspection rules. The courier is only responsible for delivering the item to the designated address—anyone at the address (e.g., a receptionist) may sign for it, and we cannot guarantee delivery to a specific individual.

2.5 Order Modification

• For risk control reasons, your order cannot be modified after purchase confirmation. Please ensure you fill in the correct address and phone number when placing the order. We apologize for any inconvenience.

2.6 Stranded Orders

• From now on, stranded orders that cannot be delivered due to insufficient information will be retained by the distributor for 5 days.

• The Company will notify you via email—please reply to the email or contact customer service within 5 days.

• If no reply is received within 5 days, the Company will arrange to return the order to the warehouse and process a refund. We apologize for any inconvenience.

3. Return & Refund Policy

1. If the ordered goods are defective, you may request a full refund.

2. The methods and conditions for returns and refunds shall be subject to the records of the relevant products on the sales page and during the ordering process.

3. Returned goods must maintain the integrity of all items, gifts, accessories, packaging, and accompanying documents/materials. If a physical invoice is issued, it must be returned together with the goods, and you shall sign the credit note and other documents required by relevant laws and regulations—otherwise, the Company reserves the right to refuse your return or refund request.

4. You understand and agree that when the Company needs to process a refund (for returns/exchanges, unaccepted orders, or cancelled/invalid contracts), the Company will handle the necessary documents on your behalf (e.g., invoices, credit notes) in accordance with relevant laws and regulations.

4. FAQ on Distribution

Q1: Can I specify the delivery time when placing an order?

A1: The delivery time varies depending on the "Transportation Company" indicated in the order’s shipping information.

Q2: How can I complain about a courier?

A2: Contact the local service hotline of the "Transportation Company" indicated in the order’s shipping information.

Q3: How long does delivery take?

A3: Under normal circumstances, goods will be delivered within 7 working days from the date of order shipment (excluding Sundays).

Q4: What should I pay attention to when inspecting goods upon signing?

A4: Ensure the outer packaging is intact—you may refuse to accept goods with damaged packaging.

Q5: Do I need to provide identification when receiving the goods?

A5: No. The courier is only responsible for delivering the item to the designated address—anyone at the address (e.g., a receptionist) may sign for it, and we cannot guarantee delivery to a specific individual.

Q6: My order was signed by someone else. What should I do?

A6: If this occurs, contact the corresponding courier company via the "Transportation Company" indicated in the order’s shipping information and reach out to their local customer service.

Q7: How can I check the delivery status from the cooperative vendor?

A7: Check the corresponding courier company’s tracking system using the "Transportation Company" information in the order’s shipping details.

 

If you have any questions about the above terms or delivery, please contact us at service@mail.elarag.com. Our customer service team is available online 24 hours a day, 7 days a week.